Privacy Statement

1 Information We Collect

1.1 Email Address

1.1.1 Description

An email address

1.1.2 How Do we Use This Information?

The email address is used for account creation, email notification and reporting features on the dashboard, and account management features such as password reset.

1.1.3 How is This Information Shared?

Not shared outside of Resonance Social or with any other users.

1.1.4 How Can I Manage or Delete This Information?

The user can request account deletion including email address deletion by emailing contact@resonancesocial.com.

1.2 App Usage Patterns

1.2.1 Description

App usage patterns, such as which and how often various features are used.

1.2.2 How Do we Use This Information?

Optimizing the user experience of the product, including identifying any usability issues.

1.2.3 How is This Information Shared?

Not shared outside of Resonance Social or with any other users.

1.1.4 How Can I Manage or Delete This Information?

The user can request account deletion including email address deletion by emailing contact@resonancesocial.com.

1.3 (When Requested By User) Private Facebook Pages

1.3.1 Description

Optionally, a user may give permission to for Resonance Social to read the posts and comments for one or more private Facebook page(s) which the user administers.

1.3.2 How Do we Use This Information?

Resonance Social collects aggregated, anonymized comments and posts from the page(s) for which the user has given access to display a dashboard of this information with sentiment/emotion analysis and other aggregation and analysis.
Alternatively, if the user does not allow access to the posts and comments for any pages the user administers, then the Resonance Social app dashboard will only show aggregated, anonymized comments and posts available from public Facebook pages.

1.3.3 How is This Information Shared?

Not shared outside of Resonance Social and is only shared with other users who have explicitly been allowed by the admin user to see the aggregated, anonymized comments and posts for the page(s) specified by the admin user.

1.3.4 How Can I Manage or Delete This Information?

To prevent new posts and comments from being collected for a private Facebook page for which the user administers, the user can disconnect Resonance Social from Facebook by using the Disconnect button for Facebook in the Sources tab.
To request deletion of all the historic data for the posts and comments, the user should email contact@resonancesocial.com.

1.4 Facebook Name and User ID

1.4.1 Description

When a user uses the Facebook Login button with the Resonance Social app, Resonance Social stores the Facebook Name and Facebook User ID of the user in the database.

1.4.2 How Do we Use This Information?

To help track when they will need to login again when Facebook login’s token expires.

1.4.3 How is This Information Shared?

Not shared outside of Resonance Social or with any other users.

1.4.4 How Can I Manage or Delete This Information?

The user can disconnect Resonance Social from Facebook by using the Disconnect button for Facebook in the Sources tab.

2 Links to External Sites

This site may contain links to other sites whose data protection and privacy practices may differ from ours. We are not responsible for the content and privacy practices of these other websites and encourage you to consult the privacy notices of those sites.

3 How to Contact Resonance Social With Questions

For questions, please email contact@resonancesocial.com.

4 Date of Last Revision

November 10th, 2021